How To Ensure You Receive AARP’s Email Newsletters
I signed up for AARP newsletters, but never received them. Why?
To protect your privacy, you are sent an email asking you to confirm your subscription for each newsletter you signed up for. To activate your subscription, you must reply to this message. It’s possible your email program mistakenly identified this message as "junk" or "spam". Your email account should provide a junk, bulk or spam folder. Check inside for a message from AARP. Once you reply to this message (just hit your "Reply" and "Send" buttons, you do not have to type any reply), your subscription will be complete and you should start receiving your AARP newsletters.
I replied to the confirmation email but I’m still not receiving my AARP email newsletters.
Most of the time, you should receive AARP’s email newsletters with no problem. However, due to the way different email programs treat email, it’s possible some of your newsletters are mistakenly identified as "junk" or "spam". AARP’s newsletters are not actual spam since you signed up to receive them. But your Internet Service Provider (ISP) might not recognize AARP as a usual or "safe" sender, especially if it’s the first time you’ve received email from us. In this case, your ISP will "filter" - or even delete - potential spam, otherwise known as junk mail.
Where should I look for my email newsletters if I don’t see them in my Inbox?
Your email account should provide a junk mail, bulk mail or spam folder. Check inside one of these folders for any email you may be missing.
If my email newsletter is inside one of these folders, what should I do to ensure my ISP will send future email newsletters to my Inbox?
Select (click on the box next to) your email newsletter and click on a tab that indicates it is not junk mail. You can also add aarpnews@news.aarp.org to your address book or "Safe List" so that your ISP will recognize AARP as an accepted email sender.
Do ISPs - for example, AOL, Hotmail, and Yahoo — differ in the way they treat spam or junk mail?
Yes. See below for examples of where to look for your missing messages.
America Online:
If you have AOL 9.0 Enhanced, images and links in e-mail are disabled by default unless you add the sender to your address book. You can enable them, but it requires an extra step unless you follow these directions. In addition, AOL's adaptive spam filters could, over time, mistakenly delete our messages. To ensure delivery of AARP Newsletters and reminders, simply go to keyword "address book" and put aarpnews@news.aarp.org in an e-mail address field in your address book.
MSN Hotmail:
Select "Options" and then "Junk E-mail Protection" and add aarpnews@news.aarp.org to your Safe List.
Yahoo Mail:
If spam is not a problem for you, you may want to turn off SpamGuard under Mail Options. If you use SpamGuard, check your bulk mail folder regularly to ensure important messages are not mistakenly filtered. Click the "addresses" button, then select "Add Contact" and save aarpnews@news.aarp.org to your contacts list.
Other ISPs:
Some ISPs enable spam filters that you can turn off or tune to your preferences. Check your ISP's Web site or contact their technical support team if you believe you are missing messages from AARP or any other e-mail subscriptions.
Other Email Software:
Check your email software options or settings screen to see if you can add aarpnews@news.aarp.org a "white list" or "safe list" of senders that are never filtered. Alternatively, there may be a folder where suspected spam is moved. You should check there regularly to ensure important messages, such as AARP mailings, are not mistakenly filtered.
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