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AARP Launches New Online Tools to Help Spot Medicare Errors and Fight Fraud

Medicare Summary Notice “decoders” help seniors navigate their quarterly health care statements, spot suspicious charges

FOR IMMEDIATE RELEASE
June 8, 2011

CONTACT
Media Relations
202-434-2560

AARP Launches New Online Tools to Help Spot Medicare Errors and Fight Fraud

Medicare Summary Notice “decoders” help seniors navigate their quarterly health care statements, spot suspicious charges

WASHINGTON—AARP today announced two new online tools to help seniors—and their loved ones—better understand their quarterly Medicare Summary Notices, which list the medical services and supplies billed to Medicare for their care. Health care fraud costs Americans billions of dollars each year, but a careful reading of each Medicare Summary Notice can help consumers and their families fight back by spotting and reporting problems early.

AARP’s new Medicare Summary Notice “decoders,” available at www.aarp.org/healthtools, provide visitors with an easy-to-use, interactive sample notice. Clicking on each section of the page displays details to help users understand their Medicare statement and out-of-pocket health expenses, and potentially spot suspicious charges. AARP has created decoders for both Medicare hospital insurance (Part A) and medical insurance (Part B) notices.

“With health care costs already rising, people in Medicare and their families need every tool available to understand the services they pay for and crack down on the fraud and errors that cost them billions of dollars each year,” said AARP Vice President Nicole Duritz. “Seniors and their loved ones can be a first line of defense by reviewing their Medicare Summary Notices every time and reporting problems to their providers or to Medicare.”

Medicare Summary Notices are mailed four times each year to anyone in Medicare who received services or supplies during the previous quarter. Each notice shows all of the charges to Medicare for the patient, as well as dates, descriptions and billing codes. AARP encourages seniors and their caregivers to review their notices regularly and follow these important tips to spot and report errors or fraud:

* Compare your bills. Do the dates, billing codes and the service descriptions on your Medicare Summary Notice match the statements and invoices from your doctor and other health care providers? In some instances, your notice may include valid charges for services or supplies you weren’t aware you received—such as for medical consultations or tests. But, as a general rule, the dates and codes should match. If you don’t see codes or other needed details on your provider's paperwork, ask for copies that include that information.

* Contact your provider. If you see an entry for services or supplies you believe you did not receive, contact the doctor or supplier listed. It may be a simple mistake that can be easily corrected. If it is, the corrected entry should appear on your next Medicare Summary Notice. If there’s an entry for services or supplies that Medicare did not cover, but you believe is a covered service, call your medical provider’s office to make sure the claim was submitted correctly. If it wasn’t, ask the office to resubmit it.

* Contact Medicare. If you still have questions about your Medicare Summary Notice, or there’s something you and your health care provider cannot resolve, call 800-MEDICARE (800-633-4227).

* Appeal a claim. If Medicare has not paid a claim you think it should have, you have the right to appeal. AARP’s decoders link to more information about appealing a claim.

Duritz added: “We can all improve the health care we receive and save money by being engaged patients, asking questions and pointing out mistakes. If you or someone you know is in Medicare, be proactive and protect yourself and your loved ones.”

AARP’s Medicare Summary Notice decoders are part of a suite of tools to help people navigate the health care system and save money on their care. AARP’s health tools can be found at www.aarp.org/healthtools.

AARP is a nonprofit, nonpartisan organization with a membership that helps people 50+ have independence, choice and control in ways that are beneficial and affordable to them and society as a whole. AARP does not endorse candidates for public office or make contributions to either political campaigns or candidates. We produce AARP The Magazine, the definitive voice for 50+ Americans and the world's largest-circulation magazine with over 35.1 million readers; AARP Bulletin, the go-to news source for AARP's millions of members and Americans 50+; AARP VIVA, the only bilingual U.S. publication dedicated exclusively to the 50+ Hispanic community; and our website, AARP.org. AARP Foundation is an affiliated charity that provides security, protection, and empowerment to older persons in need with support from thousands of volunteers, donors, and sponsors. We have staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

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MEDIA CONTACTS

If you are an AARP member and not with the press, call 1-888-OUR-AARP or email member@aarp.org.

 

For media inquiries, please contact the AARP Media Relations Office at (202) 434-2560 or media@aarp.org.

 

Facebook: AARP Media Relations

Twitter: @aarpmedia

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