Just Listen
The secrets to getting through to absolutely anyone
| September 22, 2009
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Our guest on this week's show has two words of advice for improving communication with everyone from co-workers to family members: just listen.
Dr. Mark Goulston shares nine rules and 12 techniques to grease the wheels of conversation and persuasion in his book, "Just Listen: Discover the Secret to Getting Through to Absolutely Anyone."
From learning how to make a "Power Apology" to soothing chronic complainers, Dr. Goulston tells host Mike Cuthbert that getting what you want may be easier than you think.
To learn more, press play on the audio player to the left.
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